Remote Account management Jobs • Customer Retention

Focus on developing long term customer relationships in this Inside Account Manager role. Sales are typically achieved through assigned accounts and qualified leads. Assess customers’ needs and present the features and benefits of product/service offerings to existing/new customers. Increase sales and generate profit achieving annual corporate and territory financial objectives.

The senior customer retention strategist is responsible for reducing controllable churn through proactive and reactive strategies while ensuring exceptional customer experiences. This role collaborates cross-functionally with sales, customer success, product, and operations to address customer pain points, strengthen engagement, and drive retention. Compensation is tied to year-over-year improvement in controllable churn metrics.